At Norman Beauty, we strive to ensure your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer the following return and refund policy:
Eligibility for Returns
- Timeframe: You have 30 days from the date of purchase to initiate a return.
- Condition: Products must be returned in their original, unused, and unopened condition, including all packaging, seals, and tags intact. For hygiene reasons, items that have been used or opened are not eligible for return unless they are defective or damaged.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
Return Process
- Contact Us: Reach out to our Customer Service Team at [email protected] to request a return authorization. Please provide your order number and reason for the return.
- Prepare the Package: Ensure the product is securely packaged to prevent damage during transit. Include the original receipt or proof of purchase.
- Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:
- Approved Refunds: Will be processed to your original method of payment within 7-14 business days.
- Rejected Refunds: If the item is not in its original condition or is damaged, the refund may be denied.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at [email protected].
Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
- Check Your Bank Account: Ensure the refund has not been posted.
- Contact Your Bank or Credit Card Company: Processing times may vary.
- Contact Us: If you’ve done the above and still have not received your refund, please reach out to us at [email protected].
